Client Feedback
TUFFSTUFF's Clients have a few things to say about us.
From: Adriaan Aucamp
Sent: 10 January 2012 07:22 AM
To: Raymond du Plessis; Mike Brophy
Subject: Thanks and great service
Hi Raymond
I would just like to thank you and your team on helping me with the Land Rover! The service I received and the support just shows why any person with a 4x4 needs your product.
I highly appreciate the help and may you and your team have a successful 2012.
Regards
Adriaan Aucamp
From: Paul Morel
Sent: Thursday, January 05, 2012 10:05 PM
To: meliska@tuffstuff.co.za
Subject: RE: Mechanical Breakdown//Car Hire
Dear Meliska
I would just like to take this opportunity to thank you and those involved with my case at Tuffstuff insurance for assisting me in time of need when my Landrover suffered a major electrical breakdown whilst I was away on holiday in Kwazulu Natal.
There was also a gentleman who contacted me to finalise car hire details, I didn’t record his name but I think it may have been Adrian. I also recall that you needed to run the case by your CEO for signoff (sorry I should have made notes of all the names but was a bit distracted at the time). Thanks to all of you I was able to get my London based family back to OR Tambo Airport at the end of our holiday in time for their flight and was also able to tow my offroad trailer back to Johannesburg which gives me great peace of mind not having had to leave it not in my own care.
Tuffstuff insurance came highly recommended to me through friends who also drive offroad vehicles and I must admit that ever since I signed up as a client of yours I felt an enormous sense of security knowing I am covered by someone who understands my lifestyle requirements. I have never had anything but courteous, friendly and professional service from your organisation.
Thank you again to you and the team at Tuffstuff, please pass on this message of thanks and appreciation to all involved, their input is very much appreciated.
Wishing you all a prosperous and successful 2012.
Kind regards
Paul Morel
From: Adri Barkhuizen
Sent: Thursday, December 22, 2011 11:24 AM
To: Ryan Smith
Subject: Re: Amended Schedule
Hi Ryan,
Fast, efficient service as always, pleasure doing business with TuffStuff. Thank you very much.
Kind
regards and Seasons Greetings,
Michael
From: Kevin Read
Sent: Tuesday, December 20, 2011 4:54 PM
To: Ryan
Subject: RE: Insurance
Hi Ryan,
I have passed your details onto a colleague of mine. He is unhappy with his current insurer and is getting quotes – I have had nothing but good service from you and Tuff Stuff so I have referred him to you.
All the best for the Festive season and 2012
Best regards.
Kevin Read
From: Clinton Claassen Hi Kaylie, I would just like to thank you
for your assistance and help during the claim process. Merry Christmas and a Happy new
year to you and all the staff @ Tuffstuff / Ream. Kind Regards, Clinton Claassen
Sent: Thursday, December 15, 2011 11:09 AM
To: 'Kaylie de Beer'
Subject: RE: Motorcycle Claim
From: Roger Burton
Sent: Thursday, December 15, 2011 1:50 PM
To: Ryan smith
Subject: policy
DEAR RYAN, PLEASE WILL YOU CANCEL MY POLICY NUMBER TUFSTUF 35/22412 AT THE END OF DECEMBER
AS I WILL BE LIVING IN ZIMBABWE. MANY THANKS FOR THE GREAT SERVICE GIVEN WHILE INSURED WITH YOU
IN THE PAST.
REGARDS AND BEST WISHES ROGER BURTON.
From: Carl Jackson
Sent: 13 December 2011 04:47 PM
To: 'Elvis'
Subject: RE: border letter
Elvis
You are freaking AWESOME! Thank you so much!
Spectacular service...
Kind regards / Vriendelike groete
Carl Jackson
From: Sarie Webster
Sent: Monday, December 12, 2011 11:07 AM
To: Janine
Subject: Re: TERRITORIAL LIMITS LETTER
Thank you very much, Janine.
That was quick and excellent service.
Regards
Sarie
From: Wayne Locker
Sent: Thursday, November 24, 2011 8:37 AM
To: 'janine@tuffstuff.co.za'
Subject: Re: NEW POLICY
Hi Janine
Thank you for the great service.
Regards
Wayne Locker
From: ArnoldusH
Sent: 25 August 2011 12:18 PM
To: 'Janine Fell'
Subject: RE: TOPCOVER
Hi Janine
I would like to thank you, Andre and Raymond for your time and interest shown towards my policy with you.
I look forward to your reply.
Thank you.
JOHAN HANEKOM
From: Diamond Trailers
Sent: 25 August 2011 04:45 PM
To: 'Meliska van der Vlies'
Subject: Claim for Mr Errol Ferreira
Dear Meliska,
You have been an absolute STAR. Your service has been wonderful, efficient
and your follow up even better.
Hope you have a long and happy career with Tuffstuff.
Nice getting to know you, keep up the good work.
Regards
Errol and Desiree Ferreira
Happy and satisfied Clients.
From: Shewdin, N. (Nishal)
Sent: 16 August 2011 12:47 PM
To: ryan@tuffstuff.co.za; kaylie@tuffstuff.co.za
Subject: Thank you
Importance: High
Hi Ryan and Kaylie,
Just a quick note to say thanks again for the efficient way in which I was assisted with my claim…..much appreciated.
You guys were a pleasure to deal with and made the process quick and simple.
I just hope I never have to use you guys again though.
Thanks,
Nishal
From: Adriaan Aucamp
Sent: 14 August 2011 06:22 PM
To: 'Ryan Smith'; andre.duplessis@tuffstuff.co.za; 'Mike Brophy';
'Raymond du Plessis'
Subject: What do they say? Things happen in 3's
Hi all
Just a quick thanks to you guys and please forward this to the helpful ladies in the call center!!!YOU GUYS ROCK!!!!!
http://www.4x4community.co.za/forum/showthread.php?p=862813#post862813
Regards, Adriaan AucampFrom: Peter Moffat
Sent: 02 August 2011 08:44 AM
To: Elaine Bolleurs
Subject: RE: Territorial Letter
Awesome.
On a slightly related note, can I just commend the whole team at tuffstuff for your excellent service? I haven’t needed to claim from you guys, but all the admin I’ve had to do has been an absolute pleasure, and I don’t for a second doubt that if the day comes when I will need to call on tuffstuff to help, the same level of professionalism and helpfulness will prevail.
In general, I dread dealing with companies as customer service seems to have long been forgotten, and you guys are really a breath of fresh air in this regard. Its just a massive pleasure to pick up the phone and speak to a familiar voice, and someone that ‘knows’ me and gets things done when they say they will.
Thanks so much for the effort that you and the team at tuffstuff put in. If nobody else does, I appreciate the hell out of it!
Have a fantastic day!
From: Adri Barkhuizen
Sent: 26 July 2011 09:05 PM
To: Kaylie
Subject: Thank You
Hi Kaylie,
I would like to thank you for all your help with this claim, I see the money was paid in today.
I also wan't to apologise for troubling you so much, being out of the country I just don't like having things hanging back at home, if a problem arises I sit here with my hands tied, so I just wanted to get it sorted as soon as possible. Unfortunately for you, you were the only button I could keep pushing to try and speed up the process.
Thanks again for all your help and patience, I officially owe you dinner whenever I pass through Pretoria again.
Have a great week.
Kind Regards
Adri
From: Michelle Diedericks
[
Sent: 09 June 2011 02:23 PM
To: 'Kaylie de Beer'
Subject: M Diedericks & F Coates
Good Afternoon Kaylie,
Hope you are doing well?
I’ve spoken to the panel beater and they confirmed that they’ve received authorisation on our claim.
I must say thank you very very much for the great service on this claim. The vehicle was collected from my office yesterday morning, assessed yesterday and now repairs have already been authorised. We are very impressed with the service received from you and your assessors!!!!!!
Have a wonderful afternoon, and once again thank you.
Kind Regards
Michelle
Diedericks
From: Travel with Options
Sent: 08 November 2010 08:27 AM
To: 'Andre du Plessis'
Subject: RE: 4x4 Quotes
Awesome you are a star Thank you. I referred you to some of our clients over the weekend – maybe you should get in touch with them about Insurance as they also have a 4x4 and dive gear etc and they were impressed when I told them what I am paying and about the service levels!
Kind Regards
Chantelle Pearson
From: Antony Breddy
Sent: 10 December 2010 09:11 AM
To: 'Ryan'
Subject: RE: Amended Schedule
Hi Ryan
Thank you for the fantastic service received from you and the team.
Regards
Antony Breddy
From: Duncan Cloete
Sent: 22 December 2010 08:02 AM
To: ryan@tuffstuff.co.za
Subject: Cancel insurance D. Cloete
Good morning Ryan
Can you please cancel the insurance on the Jeep Grand Cherokee as of today.
Thanks again for you professional service.I will definitely insure with Tuffstuff again when I purchase another 4x4.
Regards
Duncan Cloete
From: Paul Oosthuizen
Sent: 17 February 2011 07:56 PM
To: 'Elaine Bolleurs'
Subject: RE: Confirmation of Cover
Dear Elaine,
Many thanks for the quick response, it is a pleasure dealing with you and your company.
Kind regards
Paul Oosthuizen
From: Andy Tasker
Sent: 11 May 2011 09:41 AM
To: Elaine Bolleurs
Subject: RE: Confirmation of Cover - 2011 Kia Sportage
Hi Elaine
Thank you ! Great service as usual !
Kind Regards
Andy
From: Andries van der Walt
Sent: 25 February 2011 01:31 PM
To: 'Ryan'
Subject: For Insurance Vehicle details
Hi Ryan
Baie dankie vir die goeie diens!
Groete
Andries van der Walt
From: Adriaan Aucamp [mailto:adriaan.aucamp@palstrat.co.za]
Sent: 07 October 2010 08:56 AM
To: 'Andre du Plessis'
Subject: Fun day competition
Hi Andre
Thanks again for your good service yesterday!
Can you please confirm if I will be insured for the following fun day http://www.4x4community.co.za/forum/showthread.php?t=66918
Regards,
Adriaan Aucamp
From: Calien Edmonds
Sent: 31 March 2009 12:04 PM
To: Ryan
Cc: Brian Edmonds
Subject: RE: Insurance Schedule
Thanks very much.......you see that's why I like you, you make things
happen!!!!!!
Well done.
Calien
From: Paul Bothma (paulb@absa.co.za)
Sent: 04 April 2011 10:59 AM
To: Elaine Bolleurs
Subject: RE: Mr P Bothma
Hi Elaine
I always heard on 4x4 Community how effective you guys are.
This was quick.
Congrats
Regards
Paul Bothma
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